Worcester, MA, Boston, MA and Windsor, CT – March 26, 2008 The Hanover Insurance Group, Inc. (NYSE: THG), a leading super regional property and casualty company, has launched an innovative new automated solution for processing book of business transfers using AgencyPort’s BookSmart™ and AMS Services’ Transit Server.

The solution was designed by The Hanover in an effort to help its agent partners streamline their internal operations and carrier management initiatives. Branded by The Hanover as PACT accelerator, this exclusive technology systematically captures, edits, analyzes and exports book level data from a participating agent’s management system as part of the pre-sales evaluation process. What’s more, PACT accelerator virtually eliminates highly manual agent workflows – including quoting - and liberates CSRs to focus on higher agency priorities such as new business production and account rounding. Flexibility to report, edit, change or update the data on a “book basis” provides The Hanover and its partners with an unprecedented solution to analyzing, underwriting, and processing book transfers and dilutions.

Specifically, at the request of one of its partners, The Hanover is now able to review and analyze personal lines books of business by interfacing with their agency management system. The data is used to produce incomparable analysis that provides agents with revolutionary opportunities to improve coverage for their clients and can be used to pre-fill roughly 80-90% of point-of-sale fields required to quote. The Hanover’s administrative users can modify policy attributes (like deductibles, coverage levels, and more) at a customer or book level to help The Hanover and its partners align those attributes with underwriting or product requirements.

The Hanover worked with both AMS Services and AgencyPort Insurance Services for implementing the end-to-end book roll solution. AMS Services’ Bookroll-Transfer is an add-on for AMS TransactNOW allowing bulk export of data from the family of AMS Services agency management systems. AgencyPort’s BookSmart™ product is an application used to import, analyze, update and export books of business or multiple policies.

“The productivity demands of our partners continue to rise, and our job is to help meet or exceed them,” said Jim Hyatt, president, personal lines at The Hanover. “Tools like PACT accelerator help us provide value by illuminating opportunities for our agents while eliminating the costly burdens they previously had to endure during the evaluation or implementation of book transfers and dilutions. We’re letting agents focus on improving their revenues in this tough market, while offering an unparalleled solution to carrier management.”

“Book rolls traditionally have been accomplished through a very manual process in our business,” said Sean Sweeney, assistant vice president, agency automation at The Hanover.

“The benefits of this automated solution are twofold – we have better data to analyze and review with our agents. Additionally, the process time is dramatically reduced for all involved. This solution has enabled better business intelligence regarding a book and made the process much less intrusive for our agents and insurers.”